REFUND Policy

1. About This Policy

This Refund Policy explains when refunds are available for purchases made on woofworld.com, my.woofworld.com, and related sites and services (collectively, the “Site”), operated by Woof World, LLC (“Woof World,” “we,” “us,” or “our”).

This Policy is incorporated into our Terms of Service. Capitalized terms not defined here have the meanings given there. Where the Official Rules for a contest, the terms of a membership, or a Seller’s own return policy state something more specific, that document controls for that transaction.

2. Who You Bought From

Two different sets of rules apply depending on who sold you the item, and this determines who handles your refund.

Sold by Woof World. Contest entry fees, memberships, and any product or service identified as sold and fulfilled by Woof World. We are the seller, and this Policy governs.

Sold by a Seller. Products and services offered by independent third-party businesses through our marketplace. The Seller is the merchant of record, the contract of sale is between you and that Seller, and the Seller’s own return and refund terms apply. See Section 6.

If you are unsure who sold you an item, check your order confirmation or contact support@woofworld.com.

3. Contest Entry Fees

Entry fees are non-refundable. Once an entry is submitted, the entry fee is final and will not be refunded, except in the circumstances described below or where a refund is required by applicable law.

We will issue a full refund of an entry fee if:

• The contest is cancelled before its registration phase opens;
• The contest is cancelled because a minimum participation requirement stated in the Official Rules is not met, as described in the Terms of Service;
• Your entry is rejected by us at submission and never accepted into the contest; or
• You were charged more than once for the same entry, in which case the duplicate charges are refunded.

We will not refund an entry fee if you change your mind after entering, if your entry is disqualified for violating the Official Rules or the Terms of Service, if you are dissatisfied with your placement or vote total, if you withdraw your entry voluntarily, or if a parent or guardian withdraws consent after an entry has been submitted.

Entry fees are for participation in the contest. They are not a purchase of votes, standing, or any particular outcome.

4. Memberships

Memberships renew automatically until cancelled, as described in the Terms of Service.

Cancellation. You may cancel at any time from your account settings. Cancellation stops future charges and takes effect at the end of the billing period you have already paid for. You keep access and benefits through the end of that period.

Refunds. Membership fees already charged are not refunded, and we do not prorate a partial billing period. We will refund a membership charge if:

• You cancel within seven (7) days of your first membership charge and have not redeemed a member discount, reward, or other member benefit during that period;
• You were charged after cancelling; or
• You were charged more than once for the same billing period.

If a membership benefit is materially reduced during a period you have paid for, contact us and we will review a prorated refund for the remainder of that period.

5. Products and Services Sold by Woof World

Physical products. You may return an unused item in its original condition and packaging within thirty (30) days of delivery for a refund of the purchase price. Return shipping is your responsibility unless the item arrived damaged, defective, or incorrect, in which case we cover it. Original shipping charges are not refunded except where the item was damaged, defective, or incorrect. Refunds are issued after we receive and inspect the returned item.

Not returnable. Personalized or custom-made items, perishable goods, opened consumable products, and any item marked as final sale.

Damaged, defective, or incorrect items. Contact us within seven (7) days of delivery with your order number and photographs. We will replace the item or issue a full refund, including shipping, at your option.

Digital items and services. Digital products and services sold by Woof World are non-refundable once accessed or delivered, except where required by law or where the item is defective.

6. Purchases from Marketplace Sellers

For items sold by a Seller, the Seller is the merchant of record. Payment is processed on the Seller’s own account with our payment processor, and Woof World does not hold the funds from your purchase.

Refunds, returns, cancellations, and exchanges for Seller orders are handled by the Seller in accordance with the return policy shown on that Seller’s listing. Contact the Seller directly first.

If you cannot reach a Seller, or a Seller does not honor its stated return policy, contact support@woofworld.com. We will attempt to assist and may take action against the Seller under the Seller Agreement, including removing listings or terminating the Seller’s access to the marketplace. We cannot issue a refund on a Seller’s behalf, because we do not hold the funds.

7. Reward Points

Points have no cash value and are not redeemable for cash under any circumstances. Where an order paid for wholly or partly with Points is refunded, the Points portion is returned as Points rather than as money, and the amount paid by card is refunded to the card.

8. Sponsorships and Partnerships

Sponsorship and partnership fees are governed by the executed agreement between Woof World and the sponsor or partner, and are not subject to this Policy.

9. How to Request a Refund

Email support@woofworld.com with your order number, the email address on your account, and a brief description of the issue. For damaged or incorrect items, include photographs.

We will acknowledge your request within two (2) business days and will tell you what we need to process it.

10. How Refunds Are Issued

Approved refunds are issued to the original payment method. We do not issue refunds by check, cash, store credit, or to a different payment method than the one used, except where the original method is no longer valid.

Once we issue a refund, your bank or card issuer controls how quickly it appears in your account. This typically takes five to ten business days and is outside our control.

11. Chargebacks

If you believe a charge is incorrect, please contact us before disputing it with your bank. Most issues are resolved faster directly, and a dispute freezes the transaction while it is investigated.

Filing a chargeback for a charge you authorized and received the benefit of, including a contest entry fee for an accepted entry, may result in suspension or termination of your account under the Terms of Service.

12. Changes to This Policy

We may update this Policy. When we do, we will update the version number and effective date above and retain prior versions in an accessible archive. The version in effect at the time of your purchase governs that purchase.

13. Contact Us

Woof World, LLC
1314 E Las Olas Blvd #2097, Fort Lauderdale, FL 33301
support@woofworld.com | (866) 833-DOGS